Privacy Policy
Updated: August 17, 2026
Welcome to Conroe Hay Sales ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting any personal information you provide while visiting our website.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
Personal Information
When you:
● Fill out a contact form
● Request a quote
● Subscribe to SMS updates
● Place an order
● Call, email, or message us
We may collect:
● Name
● Phone number
● Email address
● Billing and delivery address
● Company name
● Payment information (if applicable)
Non-Personal Information
We may automatically collect:
● IP address
● Browser type
● Device information
● Pages visited
● Time spent on the website
This information helps us improve our website and customer experience.
2. How We Use Your Information
We use your information to:
● Respond to inquiries
● Process orders and payments
● Arrange delivery or pickup
● Provide customer support
● Send order confirmations and service updates
● Send promotional messages and special offers (if you opt in)
● Improve our website and services
● Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. SMS Marketing & Text Messaging Policy
Conroe Hay Sales sends two distinct categories of text messages, each with its own opt-in:
● Transactional/Customer Care messages: responses to support requests, ticket updates, appointment coordination, and follow-up communications related to an existing inquiry.
● Promotional/Marketing messages: special offers, discounts, event promotions, and service announcements.
By providing your mobile phone number and checking the applicable consent box, you agree to receive text messages from Conroe Hay Sales for that category. Consent to receive transactional messages is not a condition of receiving marketing messages, and consent to one category is collected separately from, and is not required for, the other.
Consent
● Text messaging originator opt-in data and consent are not shared with any third parties or affiliates for marketing or promotional purposes.
● Marketing consent and transactional consent are collected independently and are never combined.
● Message frequency may vary depending on your interaction with us.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
● STOP to cancel
● HELP for assistance
After you send STOP, you will receive a one-time confirmation message and will no longer receive SMS messages from us unless you opt in again.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
● Enhance user experience
● Analyze website traffic
● Improve site functionality
You may disable cookies through your browser settings; however, some features of the site may not function properly.
5. Third-Party Services
We may use third-party services such as:
● Payment processors
● Website hosting providers
● CRM platforms and automation tools
● Analytics tools (such as Google Analytics)
These third parties may collect information as necessary to perform their services. Text messaging originator opt-in data and consent are excluded from this sharing and will not be shared with any third party, regardless of category. We encourage you to review the privacy policies of any third-party services we use.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the right to:
● Request access to your personal information
● Request correction of inaccurate information
● Request deletion of your personal data
● Opt out of marketing communications
To exercise these rights, please contact us using the information below.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Conroe Hay Sales
13960 Bert Brown Rd, Conroe, TX 77302 USA
(936) 443-1960 – David – On Site Pricing and Availability
Conroe Hay Sales
13960 Bert Brown Road, Conroe, Texas 77302, United States